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Intercom Academy

Master conversational relationships with deep-dive courses in Support and Sales from Intercom experts.

Support Collection

Support Collection

All our Support courses in one place. Everything you need to know from front-line support, to managing teams or designing the ideal customer support experience.

For sales teams: Become an SDR pro

For sales teams: Become an SDR pro

Accelerate your lead qualification and turn conversations into opportunities.

Do you have an idea for a course you don't see here?

Do you have an idea for a course you don't see here?

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For support teams: Become a conversational support expert

For support teams: Become a conversational support expert

Master the Inbox to deliver world class collaborative support to customers.

For support team managers: Building a support operation that scales

For support team managers: Building a support operation that scales

Create a support operation with Intercom that scales with you.

For support team managers: Build an effective conversational support team

For support team managers: Build an effective conversational support team

Create an efficient team that provides personal support at scale.