For sales teams: Become an SDR pro

Accelerate your lead qualification and turn conversations into opportunities.

About this course

We designed this course to help you grow a healthy sales pipeline with Intercom’s team Inbox.

Whether you’re new to your role or looking to build on your expertise, we'll take you through the key skills needed to consistently hit targets, with a sustainable, scaleable approach to sales, including how to:

  • Quickly capture the information you need from leads with impactful questions
  • Develop a playbook of qualification tactics to use in any scenario
  • Avoid the time drain of switching between tools by customizing your inbox

Along with some expert tips so that you never miss a great opportunity.

 

  • Kate O'Hanlon

    Account Executive, Intercom

  • Pete Prowitt

    Manager, Relationship Management, Intercom

  • Thomas Creighton de Farias

    Product Education Manager

  • Brian Byrne

    Senior Product Education Specialist

  • Danielle Swanser

    Senior Product Education Specialist

  • Jack Jenkins

    Product Education Manager

Curriculum26 Mins

  • Get set up for success
  • Introduction
  • Keeping it personal
  • Connect your calendar to your profile
  • Get alerted to new opportunities
  • Know your way around the inbox
  • Conversation details that work for you
  • Get set up for success - recap
  • Level Up - 4 lessons learned as an SDR
  • Identify great opportunities and proactively respond
  • Introduction
  • How a lead lands in your Inbox
  • Getting more context on your conversation
  • Leverage qualification data before your reply
  • Qualification tactics
  • Identify great opportunities and proactively respond - recap
  • Work smarter not harder
  • Introduction
  • Keeping leads warm with Snooze
  • Improve your conversations using feedback loops
  • Hand conversations over to your AE
  • Book a demo call in a teammate's calendar
  • Work smarter not harder - recap
  • Graduation 🎓

About this course

We designed this course to help you grow a healthy sales pipeline with Intercom’s team Inbox.

Whether you’re new to your role or looking to build on your expertise, we'll take you through the key skills needed to consistently hit targets, with a sustainable, scaleable approach to sales, including how to:

  • Quickly capture the information you need from leads with impactful questions
  • Develop a playbook of qualification tactics to use in any scenario
  • Avoid the time drain of switching between tools by customizing your inbox

Along with some expert tips so that you never miss a great opportunity.

 

  • Kate O'Hanlon

    Account Executive, Intercom

  • Pete Prowitt

    Manager, Relationship Management, Intercom

  • Thomas Creighton de Farias

    Product Education Manager

  • Brian Byrne

    Senior Product Education Specialist

  • Danielle Swanser

    Senior Product Education Specialist

  • Jack Jenkins

    Product Education Manager

Curriculum26 Mins

  • Get set up for success
  • Introduction
  • Keeping it personal
  • Connect your calendar to your profile
  • Get alerted to new opportunities
  • Know your way around the inbox
  • Conversation details that work for you
  • Get set up for success - recap
  • Level Up - 4 lessons learned as an SDR
  • Identify great opportunities and proactively respond
  • Introduction
  • How a lead lands in your Inbox
  • Getting more context on your conversation
  • Leverage qualification data before your reply
  • Qualification tactics
  • Identify great opportunities and proactively respond - recap
  • Work smarter not harder
  • Introduction
  • Keeping leads warm with Snooze
  • Improve your conversations using feedback loops
  • Hand conversations over to your AE
  • Book a demo call in a teammate's calendar
  • Work smarter not harder - recap
  • Graduation 🎓