Creating macros in the inbox

Learn how to create macros for your team to use in the inbox.

Macros let you speed up your workflow with customizable and easily repeatable actions. The ultimate time saver.

With macros, you can ensure consistency with your team's responses without impacting your customer's experience.

💡 Customers who use macros in their workflows perform up to 43% faster on complex issues.

In this course, we'll look at:

- How to create a macro in the inbox and in your settings,
- What kind of macros you should create
- Some macro best practices

Macros let you speed up your workflow with customizable and easily repeatable actions. The ultimate time saver.

With macros, you can ensure consistency with your team's responses without impacting your customer's experience.

💡 Customers who use macros in their workflows perform up to 43% faster on complex issues.

In this course, we'll look at:

- How to create a macro in the inbox and in your settings,
- What kind of macros you should create
- Some macro best practices