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Preparing for the assessment
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What to expect from the assessment
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Assessment
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Next steps
For support teams: Deliver a world-class customer support experience
Today, providing great support isn’t optional. Prove you’re a master at creating a world-class customer support experience using Intercom.
🧑🎓 Who's this exam for?
If you’ve mastered providing great support to customers with Intercom, or are aiming for a career doing just that, it’s time to get official recognition for your art.
✅ What does this exam show?
This Intercom Academy certification shows your commitment to providing a great support experience. This means more efficient collaboration with teammates and faster, more enjoyable support experiences for your customers.
🙇 Preparing for the exam
We recommend that you have experience providing support using the Intercom Inbox before taking this exam. Some questions might reference ways to provide support using Intercom that differ to the way you work. Remember! This is not a closed book exam - please use the resources available to you! You can find what you need to ace the exam (and more!):
- On Academy in our Become a Conversational Support Expert course.
- In the Intercom Help Center.
- In your workspace.
✍️ Exam outline
- Exam format: 50 questions.
- Time allotted: 90 minutes.
- Passing score: 70% (35 correct questions).
- Language: English.
- Cost: No cost.
Best of luck! We can't wait to see your certificates out in the wild 🤩