-
Introduction to knowledge management
-
Import & enable content
-
Manage & control content
-
Optimize your help content for Fin, teammates & customers
-
Best practices for keeping content optimized
-
Recap
Getting started with Knowledge Hub
Learn how to manage, control and optimize all your content that powers AI, agents, and self-serve support.
- Jona Smulders Cohen - Director of Product at Termly.io"We have so much content in so many different formats that we were concerned of the overhead of having to manage them all and configure them correctly to use with AI, but the Knowledge Hub made that so easy with the different filters and bulk actions we could take.”
Whether it’s for Fin, agents, or customers, Knowledge Hub is where you handle your help content in Intercom. Upload, control, manage and optimize your content all from one centralized place and ensure accurate answers and invaluable customer experiences.
At the end of this course, you'll be able to:
- Navigate around Knowledge Hub
- Upload & sync various content sources in Knowledge Hub
- Develop strategies to maintain content to ensure accuracy & quality
- Control who or what services can use different content
- Optimize help content for AI & humans