For support leaders: Build a flexible support strategy

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The Conversational Support Funnel

Customer expectations are higher than ever. Learn how to use proactive, self-serve and human support to deliver fast, meaningful support to customers.

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Creating macros in the inbox

Creating macros in the inbox

Learn how to create macros for your team to use in the inbox.

Get to know Series

Get to know Series

Learn how to use series to create targeted, cohesive messaging campaigns.

Intercom on starting up

Intercom on starting up

All the tips and tricks we've learned from growing our very own startup.

For support teams: Deliver a world-class customer support experience

For support teams: Deliver a world-class customer support experience

Today, providing great support isn’t optional. Prove you’re a master at creating a world-class customer support experience using Intercom.

For support team managers: Design and implement a conversational framework for Support teams

For support team managers: Design and implement a conversational framework for Support teams

Showcase your skills in creating a flexible customer support experience which works at high volumes, reduces support costs and increases the value provided by Support teams across the business.

Strategies for better onboarding

Strategies for better onboarding

Onboarding never stops, so here are ways to ensure it's the best it can be.

Set up Intercom for your business

Set up Intercom for your business

Everything you need to know to install Intercom and get started.

Forwarding emails to Intercom

Forwarding emails to Intercom

Learn how to forward your emails to your Intercom inbox.

Intercom Community

Intercom Community

Join over 10,000 customer members in the Intercom Community where you can ask questions, connect with experts, and find upcoming events.

For Support teams: Provide a great customer support experience

For Support teams: Provide a great customer support experience

Master the Intercom Inbox to deliver world class support to customers.

Intercom on product

Intercom on product

Advice on how to create a solid, sustainable product.

Workflows (intro)

Workflows (intro)

Get started with automations in Intercom.

Workflows (advanced)

Workflows (advanced)

Learn how to build powerful automations in Intercom.

Get started with Fin AI Agent

Get started with Fin AI Agent

Learn how to resolve 50% of your support questions with our AI agent.

For team managers: Build an effective support team in Intercom

For team managers: Build an effective support team in Intercom

Create an efficient team that provides personal support at scale.

Moving to Intercom

Moving to Intercom

What you should know before making the switch to Intercom from another tool.

An intro to Intercom for support agents

An intro to Intercom for support agents

A quick guide for support agents joining or starting a customer service team in Intercom.

Supporting customers in the Inbox

Supporting customers in the Inbox

Learn how to use the inbox to respond to conversations efficiently.

Getting to know the Intercom Inbox

Getting to know the Intercom Inbox

Get to know the inbox so you can focus on resolving conversations.

An intro to Intercom for support agents

An intro to Intercom for support agents

A quick guide for support agents joining or starting a customer service team in Intercom.

Supporting customers in the Inbox

Supporting customers in the Inbox

Learn how to use the inbox to respond to conversations efficiently.

Getting to know the Intercom Inbox

Getting to know the Intercom Inbox

Get to know the inbox so you can focus on resolving conversations.

An intro to Intercom for support agents

An intro to Intercom for support agents

A quick guide for support agents joining or starting a customer service team in Intercom.

Supporting customers in the Inbox

Supporting customers in the Inbox

Learn how to use the inbox to respond to conversations efficiently.

Getting to know the Intercom Inbox

Getting to know the Intercom Inbox

Get to know the inbox so you can focus on resolving conversations.