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Introduction and resources
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An overview of the Inbox
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Conversations and Tickets
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The conversation list
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The conversation space
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The conversation details panel and Inbox apps
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Quiz
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Recap
Getting to know the Intercom Inbox
Get to know the inbox so you can focus on resolving conversations.
When your inbox is filling up, you don't want to spend time looking for where buttons are or where you can take action. Your time is better spend chatting with customers and resolving their problems!
In this course, we'll:
- Show you around the inbox space,
- Look at the differences between conversations and tickets,
- See how to sort and manage your conversations, and
- Show you how to customize your inbox to make it work for you
Note: This course is part 2 of the Provide a great customer support experience with Intercom path. Getting started with Intercom for Support Agents gives an introduction to your Intercom workspace, and Supporting customers in the inbox goes into more detail about how to use the Inbox to the fullest to respond to customers.
PS. if you ever need anything, just click on the messenger on the bottom right of any page: Academy, Help Center or the Intercom app - we're always happy to help.
Meet the course producers:
Brian Byrne
Senior Customer Education Manager, Intercom