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Workflows introduction
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How to use the workflow builder (4 videos)
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Managing your existing workflows
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How to test a workflow and set it live
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How to route customers to different teams
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How to snooze inactive conversations automatically
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How to automatically tag conversations based on keywords
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How to manage the priority of your workflows
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Quiz
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Recap
Workflows (intro)
Get started with automations in Intercom.
Use triggers, conditions, and rules to build powerful automations that create amazing customer experiences—all in one place.
In this course, we'll cover:
- An introduction to Workflows
- How to navigate and use the Workflows builder
- How to configure your CSAT and Expected reply time workflows
- Creating a simple workflow, how to preview and set it live
- How to create three powerful automations for your workspace
- How to manage the priority of your workflows