Workflows (advanced)

Workflows (advanced)

Learn how to build powerful automations in Intercom.

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About this course

Learn how to build more powerful workflows to empower customers to fully self-serve complex end-to-end experiences.

In this course, we'll cover:

- How to create reusable workflows and show the benefits of creating them early on
- The main steps in a support triage workflow
- How to utilize custom actions and objects in workflows

 

Curriculum

  • Creating reusable workflows
  • Creating a support triage workflow
  • Using Custom Actions and Objects
  • Using Custom Objects in Workflows
  • Recap

About this course

Learn how to build more powerful workflows to empower customers to fully self-serve complex end-to-end experiences.

In this course, we'll cover:

- How to create reusable workflows and show the benefits of creating them early on
- The main steps in a support triage workflow
- How to utilize custom actions and objects in workflows

 

Curriculum

  • Creating reusable workflows
  • Creating a support triage workflow
  • Using Custom Actions and Objects
  • Using Custom Objects in Workflows
  • Recap