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Introduction - Intercom for Support Agents
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A quick look at your Intercom workspace
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Setting up your Intercom profile
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Setting your online status
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Quiz
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Recap
An intro to Intercom for support agents
A quick guide for support agents joining or starting a customer service team in Intercom.
Intercom is the best tool for customer service teams (not our words, theirs 😊), but even getting to grips with the best tools can be a little intimidating. Well fear not, brave support agent, this course has been designed with you at heart 💙
You'll learn everything you need to know about getting set up with a new Intercom profile, joining an existing support team and tweaking your account settings to work just how you'd like.
We're so glad you're here, and can't wait to get you set up - you got this 🙌
Note: This course is part 1 of the Provide a great customer support experience with Intercom path. Getting to know the Intercom Inbox goes into more detail about the Inbox and how to navigate around it, and Supporting customers in the Inbox goes into more detail about how to use the Inbox to the fullest to respond to customers.
PS. if you ever need anything, just click on the messenger on the bottom right of any page: Academy, Help Center or the Intercom app - we're always happy to help.
Meet the course producers:
Phil Byrne
Senior Manager, Customer Education @ Intercom