How to exclude time spent in bot inbox from SLA targets
Make your SLAs start when customers are done chatting with Fin AI Agent or following a Workflow
Looking for a way to stop Service Level Agreement (SLA) timers from running out while customers chat with Fin AI Agent or go through workflows?
By setting up a separate bot inbox in your Automation settings, you can ensure SLA timers only start when the bot ends. Having this option on will allow you to exclude these interactions from your SLA targets and your reporting!
By setting up a separate bot inbox in your Automation settings, you can ensure SLA timers only start when the bot ends. Having this option on will allow you to exclude these interactions from your SLA targets and your reporting!
Stay on top of your SLA management and ensure accurate reporting with this simple and effective tip. Give it a try!