Intercom Quick Wins

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Let's look at how you can make small tweaks that lead to big wins.
Improve your customer experience and make your team's life even better. It's a win-win!

How to stop closed conversations reopening

Tired of customers reopening old chats with new questions? Time to close that down!

How to exclude time spent in bot inbox from SLA targets

Make your SLAs start when customers are done chatting with Fin AI Agent or following a Workflow

Conversation tags vs attributes explained

What are they, and how should you use them?

For support team managers: Design and implement a conversational framework for Support teams

Showcase your skills in creating a flexible customer support experience which works at high volumes, reduces support costs and increases the value provided by Support teams across the business.

Forwarding emails to Intercom

Learn how to forward customer emails to your Intercom inbox.

Creating macros in the inbox

Save time and effort by automating simple tasks in the inbox.

Get to know Series

Learn how to use series to create targeted, cohesive messaging campaigns.

For support teams: Deliver a world-class customer support experience

Today, providing great support isn’t optional. Prove you’re a master at creating a world-class customer support experience using Intercom.

Intercom on starting up

All the tips and tricks we've learned from growing our very own startup.

Workflows (intro)

Drive efficiency with these powerful automations.

Workflows (advanced)

Take your automations to the next level.

For team managers: Build an effective support team in Intercom

Create an efficient team that provides personal support at scale.

Intercom on product

Advice on how to create a solid, sustainable product.

For Support teams: Provide a great customer support experience

Master the Intercom Inbox to deliver world class support to customers.

Strategies for better onboarding

Onboarding never stops, so here are ways to ensure it's the best it can be.

Intercom Community

Join over 10,000 customer members in the Intercom Community where you can ask questions, connect with experts, and find upcoming events.

Set up Intercom for your business

Everything you need to know to install Intercom and get started.

Getting started with Knowledge Hub

Learn how to manage, control and optimize all your content that powers AI, agents, and self-serve support.

Getting started with Fin AI Agent

Learn how to resolve 50% of your support questions with our AI agent.

Getting started with Fin AI Copilot

Learn how to increase agent efficiency with our AI Copilot

Moving to Intercom

What you should know before making the switch to Intercom from another tool.

An intro to Intercom for support agents

A quick guide for support agents joining or starting a customer service team in Intercom.

Supporting customers in the Inbox

Learn the ins & outs of the inbox & how to manage conversations efficiently.

Getting to know the Intercom inbox

Learn your way around the inbox and resolve issues quickly.

An intro to Intercom for support agents

A quick guide for support agents joining or starting a customer service team in Intercom.

Supporting customers in the Inbox

Learn the ins & outs of the inbox & how to manage conversations efficiently.

Getting to know the Intercom inbox

Learn your way around the inbox and resolve issues quickly.

An intro to Intercom for support agents

A quick guide for support agents joining or starting a customer service team in Intercom.

Supporting customers in the Inbox

Learn the ins & outs of the inbox & how to manage conversations efficiently.

Getting to know the Intercom inbox

Learn your way around the inbox and resolve issues quickly.