How to stop closed conversations reopening
Tired of customers reopening old chats with new questions? Time to close that down!
Short on time but looking for a quick Customer Support win for your Intercom workspace?
By preventing customers or visitors reopening closed conversations with new questions, you can encourage them to start a new conversation. Each new question will have it’s own handling time and count as a separate conversation closed, making your reporting more accurate.
Your customer experience is improved and your support team stays focused on the task at hand. It’s a win-win!
The new age of customer service is AI-first.