-
Preparing for the assessment
-
What to expect from the assessment
-
Assessment
-
Next steps
For support team managers: Design and implement a conversational framework for Support teams
Showcase your skills in creating a flexible customer support experience which works at high volumes, reduces support costs and increases the value provided by Support teams across the business.
🧑🎓 Who's this exam for?
Are you a super Support Manager or Leader? Or do you hope to be one in the future?
Do you know your proactive from self-serve support?
Have you mastered the art of setting support teams up to do what they do best?
Then this certification is for you!
✅ What does this exam show?
By passing this assessment, you prove your knowledge and skills in setting teams up to deliver fast, meaningful support using Intercom and the Conversational Support Funnel.
🙇 Preparing for the exam
We recommend that you have experience providing support using Intercom Inbox before taking this exam. Some questions might reference ways to provide support using Intercom that differ to the way you or your team work. Remember! This is not a closed book exam - please use the resources available to you! You can find what you need to ace the exam (and more!):
-
- On Academy in our Build an effective conversational support team and Conversational Support Funnelcourses.
- In the Intercom Help Center.
- In your workspace.
✍️ Exam outline
- Exam format: 60 multiple choice questions.
- Time allotted: 90 minutes.
- Passing score: 75% (45 correct questions).
- Language: English.
- Cost: No cost.
Best of luck! We can't wait to see your certificates out in the wild 🤩