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How to talk to your team about Intercom
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Approaching the switch and what to expect
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How concepts from Zendesk work in Intercom
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Next steps
Moving to Intercom
What you should know before making the switch to Intercom from another tool.
Customers switching to Intercom see reduced first response times, improved CSATs, and a higher rate of deflection.
Intercom is the only customer service platform combining an AI Help Desk, AI Agent, and Proactive Support. That means happier customers and a level of team efficiency other companies can't match. Before you make that move, there’s a few things to know to make your switch seamless!
In this course, we’ll look at:
In this course, we’ll look at:
- How to talk to your team about Intercom
- How to approach the switch and what to expect
- How concepts from Zendesk work in Intercom
- Next steps