If you're a Support Leader, Team Manager or Agent, master automation-first customer service with Intercom Academy.

Get started with Fin
Get started with Fin
Learn how to resolve 50% of your support questions with our AI bot
FREE
Automation + Human
Automation + Human
Learn how to automate repetitive tasks in Intercom
4 courses
Set up Intercom for your business
Set up Intercom for your business
Everything you need to know to install Intercom and get started.
FREE
40 Mins
Support Collection
Support Collection
All our Support courses in one place. From front-line support, to managing teams or designing the ideal support experience.
4 courses
Moving to Intercom
Moving to Intercom
What you should know before making the switch to Intercom from another tool
FREE
20 mins
Intercom for startups
Intercom for startups
Hear from the people who built Intercom, and more, on how to grow your early stage startup.
Intercom Certification
Intercom Certification
Make your Intercom knowledge official with certification.
Get certified!
Intercom Community
Intercom Community
Join over 10,000 customer members in the Intercom Community where you can ask questions, connect with experts, and find upcoming events.
FREE
Creating macros in the Inbox
Creating macros in the Inbox
Learn how to create macros for your team to use in the inbox
FREE
10 mins
Get to know Series
Get to know Series
Learn how to use Series to create targeted, cohesive messaging campaigns
FREE
Intercom on Starting up
Intercom on Starting up
All the tips and tricks we've learned from growing our very own startup.
FREE
For support teams: Deliver a world-class customer support experience
For support teams: Deliver a world-class customer support experience
Today, providing great support isn’t optional. Prove you’re a master at creating a world-class customer support experience using Intercom.
FREE
Get certified!
For support team managers: Design and implement a conversational framework for Support teams
For support team managers: Design and implement a conversational framework for Support teams
Showcase your skills in creating a flexible customer support experience which works at high volumes, reduces support costs and increases the value provided by Support teams across the business.
FREE
Get certified!
Strategies for better onboarding
Strategies for better onboarding
Onboarding never stops, so here are ways to ensure it's the best it can be.
FREE
Forwarding emails to Intercom
Forwarding emails to Intercom
Learn how to forward your emails to your Intercom Inbox
FREE
5 mins
For Support teams: Provide a great customer support experience
For Support teams: Provide a great customer support experience
Master the Intercom Inbox to deliver world class support to customers.
FREE
3 Courses
Intercom on Product
Intercom on Product
Advice on how to create a solid, sustainable product.
FREE
Workflows (intro)
Workflows (intro)
Get started with automations in Intercom
FREE
Workflows (advanced)
Workflows (advanced)
Learn how to build powerful automations in Intercom
FREE
For team managers: Build an effective support team in Intercom
For team managers: Build an effective support team in Intercom
Create an efficient team that provides personal support at scale.
FREE
60 mins
An intro to Intercom for Support Agents
An intro to Intercom for Support Agents
A quick guide for Support Agents joining or starting a customer service team in Intercom
FREE
15 mins
Supporting customers in the Inbox
Supporting customers in the Inbox
Learn how to use the Inbox to respond to conversations efficiently
FREE
25 mins
Getting to know the Intercom Inbox
Getting to know the Intercom Inbox
Get to know the inbox so you can focus on resolving conversations
FREE
20 mins
An intro to Intercom for Support Agents
An intro to Intercom for Support Agents
A quick guide for Support Agents joining or starting a customer service team in Intercom
FREE
15 mins
Supporting customers in the Inbox
Supporting customers in the Inbox
Learn how to use the Inbox to respond to conversations efficiently
FREE
25 mins
Getting to know the Intercom Inbox
Getting to know the Intercom Inbox
Get to know the inbox so you can focus on resolving conversations
FREE
20 mins
An intro to Intercom for Support Agents
An intro to Intercom for Support Agents
A quick guide for Support Agents joining or starting a customer service team in Intercom
FREE
15 mins
Supporting customers in the Inbox
Supporting customers in the Inbox
Learn how to use the Inbox to respond to conversations efficiently
FREE
25 mins
Getting to know the Intercom Inbox
Getting to know the Intercom Inbox
Get to know the inbox so you can focus on resolving conversations
FREE
20 mins